Weichert Workforce Mobility Earns High Customer Service Ratings

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Weichert Workforce Mobility received the highest service satisfaction ratings from relocated employees among the largest companies in its industry, according to the 22nd Annual Nationwide Relocating Employee Survey.

Conducted by Trippel Survey & Research LLC, the Annual Nationwide Relocating Employee Survey is the only objective, industry-wide survey to rank the quality of service provided by relocation management companies based on evaluations from recently transferred employees. This year’s results reflect the input of 6,878 mobile employees moving within the United States.

Among the industry’s five “large size” suppliers, Weichert Workforce Mobility achieved the highest average service satisfaction score and the highest overall net satisfaction rating. In addition, among large size suppliers, Weichert earned the highest percentage of “top block” scores, which are scores of nine or 10 on a 10-point scale, with 10 representing the highest level of satisfaction.

This marks the third consecutive year of this survey in which Weichert has received the highest service satisfaction rating from relocating employees among its largest-sized competitors. Studies show that relocated employees who are satisfied with the quality of service received during their moves are more likely to be engaged and productive in their new roles, reducing their employers’ risk of talent attrition or loss of relocation investment.

“We think of delivering Legendary Service as part of our corporate DNA, something that starts with each colleague creating her or his own Personal Service Vision and flourishes through ongoing training, empowerment and inspiration,” says Dave Bencivengo, president of Weichert Workforce Mobility. “The fact that we continue to outrank our largest competitors in this survey provides validation that our service focus is making a difference, and creating a more satisfying experience for our clients’ most valued employees.”

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